Good Customers Bad Customers

Current Crack Song: Gives You Hell by The All-American Rejects

Me


Good Customer #1

Good Customer #2


Bad Customer


First off I work at a small coffee shop. now the story can begin.


Good Customers: This one day a guy came in and asked for a small tea. I pointed him to our selection and he asked if we had a particular kind and I said what we have there is all we have. he picked one and handed it to me. At the last minute he changes his mind, so he takes it back and picks another one and said "Sorry I don't mean to be difficult". And he really wasn't being difficult at all, and that fact that he was still apologizing for it was just so great. I love customers like this.



Just recently (from the time this was written) I was working and a woman orders a hot tea, a diet snapple and she's going to order a sandwich but she can't make up her mind. Her and I talk for a bit and she decides to get a tuna melt, and I completely forgot all the other stuff she ordered but she was nice enough to remind me of it in a polite way that made us both laugh. So I give her the tea, and the snapple. She ends up waiting up to 10 mins. or more for her sandwich because (at the place I work there's always 2 people on a shift, I was in the front and my co-worker Sarah was in the back, she was working on the sandwiches) two women ordered sandwiches before her and they had to be made. I took even longer for her sandwich to get made because Sarah dropped her sandwich when she tried to put it on the grill. After the woman finishes her sandwich she orders a small cup of peppermint ice cream. I ring her up and give her the wrong amount of change, she realized it before I did but said it was fine. She gets the ice cream, sits down, and eats it. She comes back a few minutes later and says it tastes bad. So her, Sarah, and I are trying to figure out what's wrong. The woman was still so nice and asked for just a couple of small scoops from the bottom, I did that and she said it was fine. She comes back to the register and wants two canisters of tea.

"Do you guys take checks if they're from San Fransisco?"

"Yeah" (we're only allowed to take local checks, what I thought this meant was within the Bay Area.....I was wrong) The lady comes back after going to her car and getting her checkbook.

"I've got some bad news"

"You can't take my check"

"Yeah, sorry."

"Okay now I have to decide which of these I want" She decides which one to get so I ring her up on that and for some stupid reason the register (which was made in the 70's) taxes her, which it isn't suppose to do. After everything that woman had been through she is now my favorite person for not losing because just about any other person at that point would've just lost it.





Bad Customer: Another guy walks in, I think he was African... or English. He asks for a large tea so I ring him up on the register. This is where it begins, "Is that gonna be it for you?" "Yes" "Okay your total is two ten." "No"

xxxBREAKxxx

One of my bigest pet peeves is when a statement is made (not a question a statement) and then the other person simply says "No". Just no as if that answers everything, no kind of reason just "No". That has got to be the dumbest response EVER. Like by just saying "No" the other person will understand completely You don't respond to a statement with a "No" at least have a reason behind "No" you douche bag!

xxxRESUME STORYxxx "

"No" At this point I want to say something along the lines of "What the f*$k do you mean "no"?
"That's not the right price." When this event took place I had been working there for about 2 1/2 months. But for all he knew I'd been working there to a point where I knew everything so how the f*$k is he going to tell me 'what the right price is'. But just to appease him I go and talk to my co-worker Juarez (who has been working there for about 7 years) to see if I "made a mistake"(rolls eyes sarcastically) he says what I rang him up as was right. So I go back to the man and says "That's how much it costs" "Is this Starbucks?"

xxxBREAKxxx
You have got to be kidding me. I can't even begin to fully express the sheer stupidity of this man's words. First off.... Do you see Starbucks anything ANYWHERE in the store? When you walk in there's a sign that says "Friends Don't Let Friends Go To Starbucks". If you've EVER been inside a Starbucks they have their insignia ALL OVER THE PLACE. You literally cannot take half a step into Starbucks without seeing that earthy mermaid thing.

xxxRESUME STORYxxx

I simply look at him and say no. "Is there a Starbucks near here?" I give him directions to a Starbucks near by and he says "Eh, I'll just buy it." Then he asks me what kind of tea we have.

I point him to our selection. He said he was tired of Earl Grey and looked through the teas. He twists the containers their in to see the names and says "These are all fake teas"..... I really wanted to say 'Look either get the tea or don't that's all we have so stop bitching about it!' He then makes a decision and opens the container and tries to put a bag into the cap of the container like he's afraid to touch the bag. First of all it's his bag I don't see why he wouldn't want to touch it. In doing this he drops a a bag on the counter so it can't be used by anyone now. It would've been much simpler to just pick it out of the container by hand but no. He decides to go all dumb-ass and drop a bag like an idiot.

In short I truly love good customers with all my heart.
As for teh bad customers.... they can suck it.